To provide clients with safe, comfortable and standardized travel services, Come Travel has established unified service specifications for all bespoke travel itineraries. All customized tour arrangements shall comply with the following official terms and notes.
1. International Transportation: All international air tickets and cross-border transportation are to be booked and arranged by clients on their own. Our services are limited to domestic travel arrangements and on-site reception within China after clients’ arrival.
2. Pricing Standard: Customized travel prices are flexible and determined by multiple factors, including hotel star rating, dining standards, vehicle specifications, scenic spot tickets and the number of travelers. The more detailed your travel requirements are, the more accurate the official quotation will be.
3. Custom Package Options: Our private customized tours support full-inclusive and semi-inclusive service packages with no mandatory restrictions. Clients can choose the appropriate package type based on their personal travel plans, preferences and budget.
4. Family Accommodation Arrangement: The standard room arrangement is double occupancy. Exclusive family triple rooms will be provided for three-person families. For children traveling in the group, please inform us of their exact ages and clarify whether individual beds are required for precise room arrangement.
5. Vehicle Service Standard: Tour vehicles will be reasonably allocated according to the number of travelers. We ensure spacious seating, comfortable riding experience and sufficient independent luggage storage space to guarantee smooth and pleasant transportation throughout the whole trip.
6. Special Travel Requirements: Travelers with special needs (such as wheelchair access and barrier-free service requirements) shall notify our customer service in advance. We will adjust the itinerary and supporting services accordingly to meet your personalized needs and ensure a seamless travel experience.
7. Temporary Itinerary Adjustment: After the itinerary is officially confirmed, any temporary changes including route adjustments, addition or cancellation of travel items, and changes of travel duration will incur corresponding additional fees or partial refunds. The final settlement will be based on the actual content of the itinerary adjustments。
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